Frequently Asked Questions

Brand

Apto is a New York-based houseware brand born from the desire to “deliver the power of design to everyone for a better life.”

We believe that a beautiful, well-organized space is something everyone should have access to. That's why Apto's products are designed to combine sophisticated style with practicality, transforming homes into “purposeful spaces.”

Every product is meticulously designed with a clear purpose in mind. Whether it's a storage shelf, an accent piece, or a side table—simply placing it there makes daily life a little more comfortable and organized.

Our goal is to create “the next standard.” This means offering new lifestyle options that surpass existing standards in terms of style, functionality, and value.

The brand name Apto comes from the English word “appropriate.”

With the desire to create spaces where everyone can feel comfortable, we aim to deliver “designs that are appropriate for everyday life.”

This vision is embodied in the name.

Payment

We accept the following forms of payment:
• American Express
• Discover
• MasterCard
• Visa
• PayPal
• Shop Pay
• Google Pay
• Apple Pay
• Venmo

We are unable to accept payment over the phone or in cash.

We generally do not offer discounts, including for first-time customers.

If we do run a sale or promotion, it will be announced exclusively through our email and SMS channels. Email and SMS sign-ups can be completed by visiting the following link. SMS sign-up is optional. Don't miss out!

Shipping

+ Delivery

$12 flat-rate shipping on all orders within the contiguous United States.

Please note that the original shipping charges are non-refundable.

We ship using FedEx, which may in some instances deliver through USPS and UPS.
We are unable to accept requests for specific carriers at this time.

Most orders will ship within two business days.

We ship all orders from our warehouse in Nevada.

Our U.S. store offers shipping within the contiguous United States. Unfortunately, we do not offer international shipping at this time.

Additionally, Apto does not support shipping to the following locations:

• Alaska
• Hawaii
• Minor U.S. outlying islands.

Unfortunately, we cannot ship to P.O. Boxes or APO/FPO addresses.

Listing one of these addresses may result in delivery delays as we will have to confirm an alternate address.

Unfortunately, we do not offer expedited shipping at this time.

Orders

You can track your order anytime through your Account page.

Additionally, once your order ships, you will receive an email containing your tracking number which you can track online via the carrier.

Please check spam folders for correspondences from us regarding order updates.

Your order number can be found on your shipping confirmation email. If you've created an account on our website, you can find it there as well.

If you're still having trouble locating your order number, Contact Us with the email address used to place the order and/or the shipping address, and we'd be happy to help you out.

If you wish to cancel or modify your order, please reach out directly via our contact form.

Order cancellations cannot be guaranteed as we pack and ship your item(s) as quickly as possible.

Please reach out to us using the contact us form at the bottom of this page.

Provide your order number, item name or number, and a photo of the damaged item.

It will help if you state whether you would like a replacement product or a refund. We will issue replacements as soon as possible.

A considerably low percentage of our items arrive defective. If this is the case with your product, we will certainly replace it!

In many cases, however, it can be resolved with a quick fix during assembly. Our team is happy to assist you in identifying and resolving any issues.

Please reach out using our Contact Us form if you are having difficulty assembling your product.

If your tracking number shows as delivered, please allow 24–48 hours for the package to arrive.

Carriers often mark packages as delivered early. If after a few days the package still has not arrived, we will certainly work to resolve the issue.

If something was missing from your order, or you received something other than what you ordered, please reach out to us using our Contact Us form with your order number and details of incorrect items, and we will be happy to assist.

Returns

+ Exchanges

All items must be returned in original condition, in the original packaging within 30 days of your order being delivered.

A $5.99 shipping fee will apply to all returns. Original shipping charges are non-refundable.

Please email info@theapto.com to initiate your return. You will be provided a shipping label and refunded once the label has been scanned by the carrier.

Please do not initiate a return request for the following reasons:

• Damage claims

• Defective products

• Wrong items received.

Instead, Contact Us in the above cases.